Credit Cards Bayanihan to Recover as One Act FAQS
In line with the Bayanihan to Recover as One Act, we will be extending a one-time 60-day grace period for all qualified Robinsons Bank Credit Cardholders as of September 15, 2020. Qualified cardholders are those current and active accounts with outstanding balances.
For any clarifications, you may reach us at: (02) 8637-CARE (2273) or through email at C3@robinsonsbank.com.ph.
Frequently Asked Questions:
1. How will I know if I’m eligible for the 60-day grace period?
You are eligible if your credit card due date falls on September 15, 2020 to December 31, 2020 and is on CURRENT (not past due) status.
Only purchases made prior to September 15, 2020 shall be qualified for the one-time grace period.
Newly approved cardholders from September 15, 2020 onwards are not qualified.
2. My Credit Card is currently enrolled under ADA (Auto-Debit Arrangement), will the deduction still continue based on the original due date?
Yes, your credit card balance will still be continuously paid through your Auto-Debit Arrangement (ADA).
If you wish to avail of the one-time 60-day grace period of the Bayanihan to Recover as One Act, kindly contact us at (02) 8637-CARE (2273) or through email: C3@robinsonsbank.com.ph.
3. What types of fees and interest charges will be charged/waived?
Cardholders who paid their full statement balance one month prior the Bayanihan period will not incur any finance charges.
However, if payment made one month prior the Bayanihan period is only the minimum or less than the full statement balance, accounts will continuously incur finance charges.
No interest on interest or late payment charges will be imposed during the 60-day grace period while all other fees such as card replacement fee, overlimit fee, returned check fee, etc. will still be charged, if applicable.
Please note that payment of the amount due will resume after the 60 days grace period.
Illustration:
| Original Due Date | New Due Date |
| September 15, 2020 | November 15, 2020 |
| October 15, 2020 | December 15, 2020 |
4. What if I don’t want to avail the one-time 60-day grace period?
You may continue to settle your credit card balances using any of our payment channels (ie: Robinsons Bank Branches, ATM’s, Robinsons Bank Online, Robinsons Dept Store, etc.)
5. Can I specifically choose when to avail or apply for the one-time 60-day grace period?
No. The application of the one-time 60-day grace period shall be implemented based on the covered due dates. But you may settle your credit card balances for the covered due dates that you want to update based on the original due date/s.