Terms and Conditions

TERMS, CONDITIONS, AND AGREEMENTS FOR OPENING OF ACCOUNT/PLACEMENT/INVESTMENT

I agree to be bound by the following terms and conditions governing any account(s)/investment(s) (hereinafter referred to as “Account”), which I have opened or may hereafter open at any branch/department/digital channel of ROBINSONS BANK CORPORATION (the “Bank”). The words “I”, “Me”, “Us”, and “Our’’ used herein shall refer to the person(s) who opened the Account. The words “You” and “Your” shall refer to the Bank. Where the Account is opened by more than one person, “I”, “Me”, and “My” shall read as “We, “Us”, and “Our’’, respectively, and unless the context otherwise requires, our obligations and liabilities hereunder shall be joint and solidary.

A. GENERAL TERMS AND CONDITIONS

1. 1. In receiving items for deposit, you shall be deemed to act merely as my/our collecting agent and you shall have no responsibility beyond the exercise of due care in selecting correspondents. Until such time as you are actsually paid, you shall have the right to charge back my/our account for any amount previously credited, whether or not the deposited item is returned. You shall not be liable for items lost in transit, including but not limited to checks drawn on you which are not paid because of insufficiency of funds, forgery, unauthorized overdrafts, stoppage of payment or any other reason. I/We shall assume full responsibility for the correctness, genuineness, and validity of all items deposited as well as of all endorsements thereon. You shall not be liable for any loss which I/we may sustain from “subject-to-count” deposits.

      In making a deposit, I/we agree to assume full responsibility for the accuracy and correctness of the information filled out in the deposit slip and I/we further agree to hold you free and harmless from any liability for losses due to an incorrect number indicated in the deposit slip although the name of the depositor is correctly written.

      Simultaneously, in making a deposit with you, I/we agree to enroll my/our Account with your electronic banking application which would enable me/us to monitor, transact, make deposit(s) and/or to withdraw/pay/transfer from my/our account electronically and online through the use of such electronic banking application. For this purpose, I/we hereby authorized you to perform all acts necessary and indispensable to enroll my/our account electronic banking application.

      By enrolling my/our account to such electronic banking application, I/we hereby agree and commit to regularly monitor my/our account using such electronic banking application which contains the updated and most accurate information regarding the details of my/our account and if there would be discrepancies noted on any information or balances as shown between the passbooks or any bank statement of my account and the electronic banking application, I/We hereby obligate myself/ourselves to immediately report to you such discrepancies.

      I/We recognize that such electronic banking application where my/our account is/are enrolled shows the current and accurate information of my/our account with you especially of my/our accounts’ running balances and corresponding debit or credit transactions made thereto. Hence, any difference that may be noted between your records as reflected in my/our accounts electronic banking application and the paper-based passbooks or any other paper-based documents in my possession, I/we agree that your electronic records as found in your deposit system will conclusively prevail absent clear and manifest error.

   2. Over the counter withdrawals from a Savings Account other than an ATM account shall be made by submitting a duly accomplished withdrawal slip and presentation of the passbook. I/We will pay any stamp, transmission or other charges related to withdrawals from the account upon demand.

   3. You shall not be responsible or liable for any diminution due to taxes or imposts or depreciation in the value of funds credited to the account (which funds may be deposited by you in your name and subject to your control with such depository/ies as you may select) or for the unavailability of such funds due to restrictions on convertibility, moratoriums, requisitions, involuntary transfer, distraints of any character, exercise of military usurped power, acts of war or civil strife or other cases beyond your control.

      In the case of Dollar Accounts, I/we hereby warrant that the same: (a) shall not be funded by foreign currency which is required to be sold/surrendered under existing Bangko Sentral ng Pilipinas (BSP) rules and regulations to the banking system; and (b) shall be funded purely by foreign currency receipts eligible for deposit under BSP Circular No. 960, as amended by BSP Circular Nos. 1318 and 1389, and undertake to hold you free and harmless from liability for deposits made in violation of said law, rules, and circulars.

   4. You may, at any time and your sole discretion, discharge your entire liability with respect to the Account by mailing me/us, at my/our last known address appearing in your records, your draft in currency set forth in the Account, without recourse to you as drawer, payable to my/our order, in the amount of the credit balance in the Account, together with such other documents, if any, which in your sole discretion may be necessary to transfer such funds to me/us.

   5. You may, at any time at your discretion and without notice to me/us, set off or apply to the payment of any obligation, matured or unmatured, that may be owing to you by any one of us, any and all moneys which may be in your hands or otherwise belonging to me/us. I/We shall remain liable for any deficiency. My/Our monetary obligations hereunder shall earn interest at market rates from the time that they are due until the same are fully paid.

   6. My/Our account is subject to and shall be governed by all pertinent laws, the rules and regulations of the Bank, the Bankers Association of the Philippines (BAP), and the Bangko Sentral ng Pilipinas (BSP). In the event that my/our Account is closed by you, you are authorized to volunteer, provide and disclose information on or affecting my/our Account to members of the BAP, the BSP or any central monitoring body created to monitor and keep record of undesirable bank account/account holders.

   7. In the event that the BSP, or any other governmental body/agency, or any competent court, should declare that any deposit, investment, placement, service, or other product of the Bank is in violation of any existing law, regulation, policy, circular, etc., I/we shall hold you free and harmless from any and all damages, suits, claim, etc. which may arise from or is relative to such violation.

   8. I/We recognize your right to unilaterally close my/our Account, without prior notice to me/us, in the event that it should be improperly handled, e.g. (i) drawing, issuing, or endorsing checks to said Account without funds to support the checks, or against insufficient funds; (ii) kiting; (iii) frequent issuance of checks with signatures that differ from the specimen signatures on file; (iv) previous involvement in fraud or an attempt to defraud as indicated by reports received, whether or not such reports are confirmed; (v) discovery by the Bank of any misrepresentation or inaccurate/false/fraudulent data provided by me/us to the Bank; or (vi) other similar or analogous transactions which you may deem unsatisfactory. My/Our Account may also be unilaterally closed by the Bank without cause by giving one (1) month notice in writing prior to the intended date of closure.

      Notice of closure of my/our Account shall be sent by registered mail to my/our last known address appearing in your records or to my/our registered electronic mail (e-mail) address in your records, at your sole option. The Manager’s check for the balance remaining, if any, shall be picked up at the branch of account. In cases where my/our identity, other corporate information, or other personal circumstances of authorized signatories is/are in question, I/We hereby authorize you to keep the proceeds of such closed account until I/we can, to your satisfaction, properly identify myself/ourselves or validate my/our personal circumstances.

      In case the Account is mishandled by me/us, or where a check is drawn against insufficient funds or uncollected deposits, or has technical defects, or when a stop payment order (unless by reason of stolen/lost check) has been requested, or for other grounds prescribed by law, clearing house regulations, or regulations of the government agency concerned, you shall have the right to impose or deduct therefrom an amount to cover penalties, fines, and charges in accordance with your rules and regulations. You may also impose and deduct in other instances such other fees in accordance with such rules and regulations.

      In cases of remittances, I/we hereby authorize you to remit back to the Bank or account of origin said remittance/s, even though the same may have already been duly credited to my/our account, should you deem the acceptance by you of said remittance to be, in your sole discretion, a possible violation of any Anti-Money Laundering Law, regulation, or policy or any other regulation, law or policy, or the remittance or credit was a clear and manifest error (whether now existing or in the future), and I/we agree to render you free and harmless from any damage, suits, fees, cost, or charges, arising out of, whether directly or indirectly, the rewiring of such remittance/s.

      In instances where temporary overdrawings or drawings against uncollected funds are allowed under express agreement or prior arrangement, interest on the overdrawn amount shall be collected at the prevailing market rate and I/we shall be liable for the total amount withdrawn plus the interest due thereon.

   9. I/We shall maintain the minimum balance that you shall require for the Account, which minimum balance you may increase or decrease from time to time without the need of my/our prior consent. If the balance falls below said minimum balance, I/we shall pay a service charge as may be imposed by the Bank.

   10. I/We shall immediately notify you in case of loss of the checkbook, passbook, certificate or other evidence of the account and shall be liable and indemnify you for any damage caused by such loss. This notwithstanding and on account of the enrollment of my/our account under your electronic banking application which allows me to access and monitor my/our account electronically, I/we agree that your record appearing in your system shall be conclusive upon me/us absent clear and manifest error.

   11. I/We shall immediately notify/report to you of cases of unauthorized use or access to my/our Account through your electronic banking application. Any further losses on my/our Account due to my/our failure to immediately notify/report to you of such unauthorized use or access would be shouldered by me/us.

   12. The provisions of Article 1250 of the Civil Code of the Philippines shall not be applicable.

   13. For ATM accounts, the terms and conditions set forth in your Card Application form an integral part of this Agreement and are incorporated herein by reference.

   14. Unless otherwise advised, you shall automatically roll over/renew my/our account at every maturity.

   15. Each of us hereby authorizes and empowers any of the others to endorse for deposit in the Accounts any and all checks, drafts, notes, or other instruments for the payment of money, payable or purporting to belong to any one or more of us, and should any such instrument(s) be received by the Bank without being so endorsed. The Bank is hereby authorized to endorse it (them) on our behalf and credit the same into our account/investment. I/We assume full responsibility for the correctness, genuineness, and validity of all endorsement appearing on the checks or other items deposited to the account.

   16. In compliance with law, we attest under pain of perjury that all withdrawals that any or all of us will make from this account will be understood to have been made with an explicit affirmation that all the account holders are still living on the date of such withdrawals and that any attestation, if any, that any or all of us will make as to the existence of all accountees, may be fully relied on by you at your discretion, but without obligation to do so, for which you shall be kept free and harmless for such reliance by all of us.

   17. I/We shall promptly notify you of any change of address. Correspondence sent to my/our last address given to you shall be deemed to have been received by me/us.

   18. Your liability for any and all damages arising from oversight, operating errors, non-return of items, payment on stop payment items and similar acts of inadvertence shall be limited to the actual damages proved but in no case to exceed P10,000.00.

   19. In case you are compelled to take judicial or extrajudicial action to enforce collection of any amount or debt arising out of the Account, I/we shall indemnify you for attorney’s fees in the amount of at least 10% of the total amount due, including accrued interests. Venue of such actions or any action hereunder shall be Quezon City or any other place, at your sole option.

   20. You shall have the right to amend or supplement these terms and conditions from time to time without notice to us which shall be effective on the date specified by you. Any such change may be effected by posting notice thereof through either of the following: RBank Website, Email, SMS, conspicuous place of the Bank premises and/or other applicable channels. My/Our continued usage and/or availment of the Accounts, products, services, and facilities after the effective date of such change shall be deemed to constitute my/our acceptance of the changes and/or revisions without reservation.

   21. I/We shall be furnished printed or electronic copy/copies of my/our Statement of Account monthy based on my/our request to you and upon payment of the applicable fees.

       In addition to monitoring of my/our accounts through your electronic banking application, I/We shall carefully check all entries in the Statement of Account to be sent to me/us and reconcile the same with other bank documents and with the current information indicated in my/our Accounts’ electronic banking application and shall report to you in writing any exception to any entry therein within ten (10) days from receipt of the Statement. If you do not receive any communication regarding the statement within the said period, said Statement of Account shall be conclusively considered complete and correct. A Statement of Account with a Hold Order from me/us, if unclaimed after thirty (30) days from the date of the last entry on said Statement, shall be immediately mailed to me/us at my/our address last appearing in your records or electronically at the registered email address provided to you.

   22. Maintenance Fee - A monthly maintenance fee will be charged for accounts falling below the required minimum Average Daily Balance (ADB). You shall duly notify me/us electronically or in writing or advise me/us by posting the notice at a conspicuous place of the Bank premises of changes in the charges to be collected sixty (60) calendar days prior to the effectivity of such changes.

       Service Charge - A service fee will be charged to accounts closed within ninety (90) days from its opening.

   23. I/We further agree to waive my/our right to secrecy of the bank deposits under Section 2 of Republic Act No. 1405 or “An Act Prohibiting Disclosure of or Inquiry into Deposits with any Banking Institution and Providing Penalty Therefore”, of Republic Act Number 6426 or “An Act Instituting a Foreign Currency Deposit System in the Philippines, and for other, Purposes” and Republic Act No. 8791 or the General Banking Law of 2000.

   24. Dispute over Account Funds. The Bank may refuse to pay out any money from an Account until any dispute over the deposits or funds (including, without limitation, any dispute over the persons who are authorized to represent or act for the Depositor/Client) have been resolved by a court, or by agreement of the parties that is documented to the Bank’s satisfaction. The Bank may, at its own discretion, also exercise such other remedies available under the law. file for an action for interpleader with respect to any money where the Bank has been notified of disputed claims to that money, or the Bank has a reasonable ground to believe that a dispute over the deposits or funds exist. If any person asserts that a dispute exists, the Bank is not required to determine whether the dispute has merit in order to refuse to pay funds or interplead the funds. The Depositor/Client agrees to reimburse the Bank for any expenses, including legal and attorney’s fees that the Bank incurs because of any dispute.

B. SPECIFIC CONDITIONS FOR SIMPLE SAVINGS ACCOUNT

25. I/We agree to maintain a balance of not more than Php 45,000.00 at any given time. I/We understand that any transaction which shall cause the balance of my/our Simple Savings Account (the “Account”) to exceed the maximum amount allowed shall be refused by the Bank.

26. Should the balance of my/our Account reach Php40,000.00, I/we permit the Bank to send a short message service (SMS) to my/our registered mobile number/s reminding me/us of the maximum account balance allowed for the Account.

27. Should I/we require the balance of my/our Account to exceed the maximum allowable amount, I/we understand that my/our Account shall be closed. I/We may choose to open a regular deposit account for this purpose, subject to my/our compliance with the required KYC procedures for regular deposit account.

28. I/We shall hold the Bank free and harmless from any and all damages, suit, costs, expenses, etc., which may arise from or may be caused by the Bank’s refusal of any transaction pursuant to clause 25 hereof.

29. I/We agree that my/our Account shall be funded within thirty (30) days from opening, otherwise, the Account shall be closed by the Bank without prior notice to me/us.

30. I/We agree that if my/our Account remains inactive due to lack of transactions for twelve (12) consecutive months and with zero (0) balance at the end of said twelve-month period, the Account shall be closed by the Bank without prior notice to me/us.

31. I/We agree to be charged a processing fee for balance inquiry made in any Robinsons Bank Automated Teller Machine (ATM), as well as withdrawals made in any Robinsons Bank or other local and foreign bank ATMs.

32. I/We agree that in order to avail of other facilities for deposit accounts (e.g. over-the-counter withdrawal), you may require me/us to accomplish other standard bank forms and to submit identification documents necessary for you to establish my/our identity/identities.

33. I/We understand and agree that if I/we wish to avail of your other (deposit) products, I/we shall comply anew with the KYC procedures required for said product and I/we shall update my/our Client Information and Authorization Record Form.

C. SPECIAL CONDITIONS FOR IPONsurance® SAVINGS ACCOUNT

34. I understand and agree that upon opening of my IPONsurance® Savings Account, the Bank shall share my personal data and/or other relevant information collected from me through any of the Bank’s channels to its insurance provider for the purpose of enrolling me for the life insurance coverage.

35. I understand that the free life insurance which comes with the opening of an IPONsurance® Savings Account is covered by a group life insurance that is provided by a third party insurance company, and coverage of which shall be based on the three (3) months average daily balance of my account/s, but not to exceed P4,000,000.00, regardless of the number of account I open.

36. I understand that in order to continue enjoying the free life insurance, I should maintain a minimum average daily balance (ADB) of P20,000.00.

37. I agree that upon the occurrence of any of the following shall render me ineligible for the insurance coverage:
    A. Failure to maintain the required minimum average daily balance of my account;
    B. Upon closing of my account, for whatever reason; and
    C. Upon reaching the age of sixty-six (66) years old.

38. I agreed that if on account of illness or disability I am rendered bedridden or confined in a hospital/clinic on the date that my insurance would take effect, that I shall not be considered insured on such date. I understand that my insurance shall take effect only on the first day of the month coincident with or immediately following my full recovery from such illness or disability or my discharge from the hospital/clinic as fully recovered patient.

39. I understand that for any claim to be processed, my designated beneficiary/ies are required to accomplish a Claimant Statement Death Claim Form and submit this together with the original or certified true copies of all documents required by the third-party insurance provider, to any Robinsons Brank branch.

40. I understand that only the beneficiary/ies that I nominated during account opening shall be eligible to file and claim proceeds of said insurance coverage; and that proceeds of the life insurance shall be equally divided if more than one (1) beneficiary has been nominated, unless percentage of share for each beneficiary has been identified during the account opening.

41. I understand that the insurance coverage shall be contestable after the account has been opened and up to two (2) years that the account has been active; provided that I have maintained the required monthly ADB throughout the two (2) year contestability period, otherwise, the contestability period shall commence on the next month that the required ADB of the account is met.

42. I shall hold the Bank free and harmless from any and all damages, suits, costs, expenses, etc. which may arise from or may be caused by delays or refusal of the insurance provider to honour insurance claims.

D. SPECIFIC CONDITIONS FOR SPECIAL SAVINGS ACCOUNT (”SSA”)

43. Upon maturity of an SSA, it shall earn the prevailing interest rates of an ordinary savings account unless I/we give you written authority/instruction to reinvest said deposit for a specified period.

44. If the SSA is withdrawn before the end of the stipulated period, it shall earn the applicable rate that may be allowed by the Bank or the prevailing savings account interest rate, whichever is higher, regardless of the number of days it stayed with you.

E. SPECIFIC CONDITIONS FOR JOINT AND SOLIDARY (“AND”/ “BOTH” or “ALL”) ACCOUNT

45. The funds in the account are the property of all/both of us and shall be payable to and collectible by all/both of us jointly during our lifetime.

46. Should any one of us or all/both of us simultaneously die, the account shall be paid equally to the survivor/s and the estate/s of the deceased account holder/s. The share pertaining to the estate of a deceased shall be paid to the executor appointed in his will, the administrator appointed by the court, or his heirs, as the case may be. The Account shall be deemed as one without right of survivorship (unless a survivorship agreement is separately executed by us and conformed to by you) and the herein terms and conditions shall be binding upon each of us and our heirs, executors, administrators, and assigns.

47. We agree that any payments made from the Account by virtue of a receipt/check/withdrawal order from all/both of us jointly or from the attorney-in-fact appointed by all /both of us during our lifetime or before you shall have the actual notice of the death of any of us shall be valid and will completely release and discharge you from any liability for said payment.

F. SPECIFIC CONDITIONS FOR JOINT AND SOLIDARY (“EITHER”/ “ANYONE”) ACCOUNT

48. The funds in the account are owned by us jointly and severally and shall be payable to and collectable by any one/either of us during our lifetime. Upon the death of any one of us, the funds shall be payable and collectible by the survivor or any of the survivors and in case of death of the last survivor, shall be payable to and collectable by his estate. The Bank may, however, require the submission of documents, including tax clearances, should the circumstances warrant.

49. Should all/both of us die simultaneously, our account shall be paid to any one of our executors/administrators/ heirs who shall first make a written demand for the payment thereof.

50. Any payment made from the Account by virtue of a receipt/check/withdrawal order from any one/either of us or from the attorney-in-fact appointed by any one/either of us during our lifetime or before you shall have the actual notice of the death of any one/either of us who liability for such payment.

G. SPECIFIC CONDITIONS FOR CHECKING ACCOUNTS

51. Withdrawals from Current Accounts can be made by your checks/drafts/telegraphic transfers and also by debit instructions in the currency of the Account at my/our written request. I/We will pay any stamp, transmission or other charges related to withdrawals from the Account upon demand.

52. Checkbooks shall be kept in a safe place, preferably under lock and key.

53. Should the Account be mishandled or not conducted or not used in a manner satisfactory to you, in addition to your right to close the Account without prior notice, I/we shall return to you and duly account for all unused checks in my/our possession.

    A. Stop payment orders shall be in your prescribed form.

    B. In requesting for stop payment of particular checks, I/we agree to hold you free and harmless from all damages and costs that you may incur on account of refusing payment thereof. I/We also agree not to hold you liable on account of payment contrary to this order if the same occur through inadvertence, accident or oversight, or if by reason of such payment other items drawn by the undersigned are returned as insufficiently funded.

54. I/We shall hold you free and harmless from any damage that may be caused by your premature payment through inadvertence of any postdated check that I/we may issue.

55. Any check presented to you after closure of my/our Account, whether or not closed at your instance under the terms hereof, shall be dishonored for the reason “Account Closed” and you shall not incur any liability by reason of dishonor.

H. SPECIFIC CONDITIONS FOR PAYROLL ACCOUNTS

56. I/We agree that my/our account shall be governed by the terms and conditions of the existing payroll service agreement. In the event that I/we are separated/terminated/dismissed from my/our employment or my/our account becomes inactive due to lack of payroll credit/s therein for a continuous period of six (6) months, you are hereby authorized to close it in the event there is zero or no more balance in it; otherwise, you are similarly authorized to convert and tag it as a regular savings account subject to the terms and conditions governing such regular savings account such as maintaining balance.

57. I/We shall hold you free and harmless from any liability or claim that may arise from the closure of my/our account or conversion into regular savings account, as the case may be, for the reason stated above.

I. ADDITIONAL PROVISIONS ON HANDLING OF ALL DEPOSIT ACCOUNTS

58. Unless covered by existing written deposit pick-up agreement or check collection agreement, I/we agree not to give or hand over my/our cash/checks for deposit to my/our account to any Bank officer, employee, or personnel in any place except only to the Teller on duty inside the Bank at the Teller’s counter and not to leave cash/check deposits to the Teller on duty at the Teller’s counter without demanding my/our copy of duly validated deposit slip, passbook , or relevant evidence of deposit. Neither shall I/we ask, allow, or require any cash delivery from any Bank officer, employee, or personnel, except when such delivery is covered by an existing written cash delivery agreement.

59. I/We agree not to appoint/make any Bank officer, employee, personnel, as my/our agent or representative to make deposits to, withdrawals from, or operate any of, my/our deposit accounts with the Bank or to safekeep any withdrawn cash or deposit related documents on my/our behalf. Neither shall I/we give oral instructions to any Bank officer, employee, or personnel to implement transactions on my/our deposit account unless covered by appropriate written, filled-out, and duly signed documents by me/us and submitted to the Bank at the time of the transaction. For avoidance of doubt, I/we agree to absolutely not instruct any Bank officer, employee, or personnel to make any transaction on my/our deposit accounts that is subject to subsequent documentation or regularization.

60. Consistent with existing BSP regulations, I/we agree not to ask, require, or allow any Bank officer, employee, or personnel to prepare or fill-out for me/us the deposit or withdrawal slips or other required Bank forms.

61. I/We agree to hold the Bank, its stockholders, directors, officers, employees or agents, free and harmless from any loss, damage, or injury arising from, related to, or in connection, with any of my/our violation of any of the foregoing stipulations in Nos. 49, 50 and 51 hereof and I/we undertake to defend the Bank, its stockholders, directors, officers, employees, or agents from any suit, action, or proceeding at my/our cost arising from, related to, or in connection therewith.

J. SPECIFIC CONDITIONS FOR FOREIGN ACCOUNT TAX COMPLIANCE ACT (FATCA)

62. As a U.S. Person(s), I/we agree and acknowledge that I/we am/are subject to the requirements of the United States Foreign Account Tax Compliance Act (“FATCA”) and the regulations of the United States Internal Revenue Services (“US IRS”), including all subsequent amendments or supplements thereto (collectively “FATCA/US Regulations”), which require the Bank to report directly to the US IRS/BIR information about financial accounts held by US taxpayers or held by foreign entities in which US taxpayers hold a substantial ownership interest.

63. Pursuant to FATCA, I/we hereby consent, agree and permit disclosure of the information or data relating to me/us, my/our accounts, and bank transactions with me/us as may be required by law, competent courts, or government, or regulatory bodies, or other offices or agencies authorized by law. I/we understand and agree that the Bank may be required to report my/our accounts, including the handling thereof, to the Bangko Sentral ng Pilipinas, the Anti-Money Laundering Council, credit bureaus, and/or any other governmental or regulatory body of the Philippines and the United States of America.

64. Accordingly, I/we hereby authorize the Bank to disclose and report to the U.S. Internal Revenue Service (IRS) / Bureau of Internal Revenue (BIR) pertinent information as required under FATCA.

65. I/We likewise agree and consent to waive my/our rights and privileges under such other laws of the Philippines, which will require the issuance of a consent and/or waiver for the disclosure and/or processing of any and all information relating to my/our Account with the Bank for purposes of compliance with FATCA, and I/we hereby agree to indemnify and hold free and harmless the Bank, its stockholders, officers, and employees from any and all damages, costs and liabilities arising from or as a consequence of the above disclosure of information and waiver of rights.

66. Where I/we have answered/declared that I/we am/are not a US Person and have submitted the required documents in support thereof. I/We hereby affirm and confirm the truth of such declaration. I/We undertake to inform the Bank in writing of any change in circumstances that will affect the accuracy of such declaration within thirty (30) calendar days from the occurrence of such change. Further, I/we hereby acknowledge that the Bank discovers that I/we am/are US Person(s), then the Bank, its subsidiaries and affiliates are hereby absolutely and unconditionally authorized to report and disclose to the US IRS/BIR the Required Information. I/We further undertake/s to provide the Bank with such Required Information as may be requested by the Bank.

K. SPECIFIC CONDITIONS FOR E-AYUDA ACCOUNT

67. I/We agree to maintain a balance of not more than Php 20,000.00 at any given time. I/We understand that any transaction which shall cause the balance of my/our e-Ayuda Account (the “Account”) to exceed the maximum amount allowed shall be refused by the Bank.

68. Should the balance of my/our Account reach Php 20,000.00, I/we permit the Bank to send a short message service (SMS) to my/our registered mobile number/s reminding me/us of the maximum account balance allowed for the Account.

69. Should I/we require the balance of my/our Account to exceed the maximum allowable amount, I/we understand that my/our Account shall be closed. I/We may choose to open a regular deposit account for this purpose, subject to my/our compliance with the required KYC procedures for regular deposit account.

70. I/We shall hold the Bank free and harmless from any and all damages, suit, costs, expenses, etc., which may arise from or may be caused by the Bank’s refusal of any transaction pursuant to clause 67 hereof.

71. I/We agree that my/our Account shall be funded within thirty (30) days from opening, otherwise, the Account shall be closed by the Bank without prior notice to me/us.

72. I/We agree that if my/our Account remains inactive due to lack of transactions for twelve (12) consecutive months and with zero (0) balance at the end of said twelve-month period, the Account shall be closed by the Bank without prior notice to me/us.

73. I/We agree to be charged a processing fee for balance inquiry made in any Robinsons Bank Automated Teller Machine (ATM), as well as withdrawals made in any Robinsons Bank Branch or Automated Teller Machine (ATM).

74. I/We agree that in order to avail of other facilities for deposit accounts (e.g. over-the-counter withdrawal), you may require me/us to accomplish other standard bank forms and to submit identification documents necessary for you to establish my/our identity/identities.

75. I/We understand and agree that if I/we wish to avail of your other (deposit) products, I/we shall comply anew with the KYC procedures required for said product and I/we shall update my/our Client Information and Authorization Record Form.

L. SPECIFIC PROVISIONS FOR ROBINSONS REWARDS SAVINGS ACCOUNT (RREWARDS SAVINGS)

Account opening/inactivity/closure

76. I/We understand and agree that upon opening of my/our Account, the Bank shall share the information collected from me/us through any of the Bank’s channels to Data Analytics Ventures, Inc (the “DAVI”) for the purpose of facilitating the services under my/our Account and if applicable, enroll me/us as to DAVI’s rewards membership program, Go Rewards, or any of its membership program that succeeds to Go Rewards.

77. I/We understand and agree that DAVI, if not yet existing, shall automatically enroll me/us as a Go Rewards member/s.

78. I/We understand that the Terms and Conditions outlined herein shall only be applicable to my/our Account, and that Go Rewards shall be governed by the Go Rewards Program Terms and Conditions. Further, I/we understand that my/our Account is separate and distinct from my/our Go Rewards membership.

79. I/We agree that my/our Account shall be funded within forty five (45) calendar days from opening through RBank Sign Up, otherwise, the Account shall be closed by the Bank without prior notice to me/us.

80. I/We agree that if my/our Account remains inactive for a period of six (6) consecutive months due to lack of transactions, my/our Account will be charged with the applicable service fee, and in the event that my/our Account has zero (0) balance at the end of said six-month period, I/we acknowledge that the Bank shall automatically close my/our Account without prior notice to me/us.

Earning and transfer of points

81. I/We understand that to be entitled to earn rewards points, an ADB (Average Daily Balance) of P5,000.00 shall be maintained. An Account with an ADB below P5,000.00 shall not be entitled to earn any rewards points.

82. I/We understand that the rewards points that I/we can earn monthly is subject to a cap, as communicated to me/us by the Bank.

83. I/We understand that the rewards points earned from my/our ADB shall be based on the current month and shall be reflected on RBank Digital every fifth (5th) of the following month.

84. I/We understand that the minimum rewards points that I/we can transfer to the nominated Go Rewards Account through RBank Digital is at least ten (10) points.

85. I/We understand that the rewards points earned from maintaining a certain ADB in my/our Account can only be viewed and transferred to the nominated Go Rewards Account through RBank Digital (personal online banking).

Redemption of points

86. I/We understand that my/our transferred rewards points shall be credited the nominated Go Rewards Account within three (3) to five (5) banking days after the date of transaction.

87. I/We understand that the successfully transferred rewards points from my Account and its redemption shall be governed by the Go Rewards Terms and Conditions.

Expiry or any changes

88. I/We agree that the Bank reserves the right, at its sole discretion and without need of consent or prior notice to me/us, to cancel or suspend the earning of rewards points through my/our Account, provided that the rewards points I/we accumulated shall be available for transfer within a reasonable period communicated to me/us by the Bank.

89. I/We understand that my earned rewards points through my/our Account shall expire after five (5) years upon earning, unless otherwise determined by the Bank. Further, the Bank reserves the right without need of notice to or consent from me/us, to make adjustments on earned rewards points as it sees fit, including, but not limited to, deduction of points arising from the Bank’s resolution of disputes and/or from erroneous crediting of earned points. In which case,

    a. The Bank shall make the necessary reversal of points that were erroneously credited but not yet transferred by me/us to the nominated Go Rewards Account by deducting said points from my/our rewards points balance.

    b. In the event that the erroneously credited rewards points were already transferred by me/us with or without knowledge or notice of such erroneous credit, I/we agree and undertake to immediately return to the Bank, the Philippine peso equivalent of the erroneous credits due upon demand.

L. MISCELLANEOUS PROVISIONS

90. I/We acknowledge and accept that, the Bank: (a) may collect, use and process my/our personal data/information in relation to services and facilities of my/our Account; (b) there is disclosure of my/our personal, sensitive personal, and financial information (hereafter, the “Disclosed Information”) to your Affiliates or Participants or such other third party or their sub-processors exclusively for the purpose of providing and facilitating your services under my/our Account in accordance with these terms and conditions and your Privacy Consent and Notice (PCN). Such disclosure and use of information may be necessary or inevitable for the purposes of giving effect to any Electronic Instruction from me/us and/or facilitate or enable the use of my/our Account. Failure to allow such disclosure, access to or use of my/our Information may result in our inability to offer or continue to offer services and facilities related to my/our Account.

91. In the event that I/we provide personal, sensitive personal and financial information, relating to third parties, I/we hereby: (a) confirm that I/we have obtained his/her consent or are otherwise entitled to provide this information to you and for you to use it in accordance with the specified transaction/s with the Bank; (b) agree to ensure that the personal, sensitive personal and financial information of the said third parties is accurate; and (c) agree to update you in writing in the event or any material change to the said personal, sensitive personal and financial information.

92. Your authority to collect, use or disclose the Disclosed Information as set out in Clause 90 above shall survive the termination of the services covered under this Terms and Conditions insofar as such continued collection, use or disclosure of the Disclosed Information remains necessary to fulfill any and all legal obligations the Bank or I/we may have relative to the prior provision of services to me/us, to fulfill any legitimate interests of the Bank, to comply with existing laws and regulations, the protection of the Bank’s lawful rights and interests in legal proceedings and/or in the establishment, exercise or defense of the Bank’s legal claims. Our rights and abilities in in Clause 90 above shall be in addition to and without prejudice to our other rights of disclosure pursuant to the Terms and Conditions, Privacy Consent and Notice (PCN), and Republic Act No. 10173, otherwise known as the “Data Privacy Act of 2012”.

93. I/We agree that I/we have full and sole responsibility over the truthfulness and accuracy of the personal data that I/we will provide you in relation to herein services. Neither you nor any of your personnel shall be liable for any loss or damage suffered by me/us or any user as a result of any disclosure of any information which I/we have consented you to collect, use or disclose for the purposes provided in this clause or where such collection, use or disclosure is allowed under the applicable laws in the Philippines.

94. I/We hereby allow and authorize Robinsons Bank, its parent company including its shareholders, subsidiaries, affiliates, agents and third-party service providers to offer specially selected products and services to me/us through telephone/mail/e-mail/fax/SMS.

95. I/We signify our interest in receiving invites to the marketing initiatives, campaigns, and programs of the Bank, its parent company including its shareholders, subsidiaries, affiliates, agents and third-party service providers. In this regard, I hereby authorize the Bank to share my/our personal information to its parent company including its shareholders, subsidiaries, affiliates, agents and third-party service providers in order to facilitate the sending of invites to me/us. This consent and authorization remains valid, effective, and subsisting until otherwise revoked or cancelled in writing by me/us.

96. I/We acknowledge that this Terms and Conditions for Opening of Account/Placement/Investment is an integral part of the Client Information and Authorization Record and does not require separate signature/s by me/us, our signature/s in the Client Information and Authorization Record being legally sufficient, binding, and enforceable.

TECHNICAL DATA

97. I/We acknowledge and accept that, the Bank may use, collect and process technical data and related information that identifies my/our device, including but not limited to my/our unique device ID, operating system, application software, and peripheral hardware.

    Version: April 2021

Please read carefully the Terms and Conditions which shall govern your use of the Mobile Banking Service of Robinsons Bank Corporation (Robinsons Bank) known as “RBank Digital”. By downloading, accessing and/or using RBank Digital, you signify your acceptance to be bound by the Terms and Conditions herein. You may print the Terms and Conditions and/or access it again in the future via the RBank Digital platform or by contacting your preferred Robinsons Bank branch.

1. Terms and Conditions

i. The Terms and Conditions herein shall contain provisions applicable to your use of RBank Digital.

ii. The Terms and Conditions are in addition to applicable Account Agreement and/or other rules that may apply to your Account with us. In case of conflict between the Terms and Conditions and any terms of any applicable Account Agreement and/or other rules that may apply to your Account(s), the provisions of this Terms and Conditions shall prevail.

iii. By using RBank Digital, you acknowledge that you have received, understood and agreed to be bound by the Terms and Conditions herein and by all Account Agreement and/or other rules that may apply to your Account(s) with us, which shall be incorporated herein by reference.

iv. The Terms and Conditions herein may be amended from time to time. We will provide notice of any change, as may be required by applicable laws.

v. Your access and use of RBank Digital shall signify your acceptance to be bound by the Terms and Conditions herein, and your acknowledgment and authorization to disclose relevant information to the Bangko Sentral ng Pilipinas (BSP), Credit Information Corporation (CIC), Credit Management Association of the Philippines (CMAP), Negative File Information System (NFIS) and/or other regulatory bodies whose reporting is mandated by law, rules and regulations. Moreover, you hereby consent to our collection, processing and data sharing of your personal information, with our parent company, subsidiaries, affiliates, or third-party service providers in relation to your access and use of RBank Digital, conformably with Republic Act No. 10173, otherwise known as the “Data Privacy Act of 2012”.

 

2. Definition of Terms Used

i. Account means your bank account(s), credit card account(s), loan/facility account(s), depository account(s) and/or any other type of account(s), maintained with Robinsons Bank which are eligible Account/s for purposes of use in RBank Digital.

ii. Account Agreements means the terms and conditions applicable to your Account(s) including the Terms and Conditions for Opening of Account/Placement/Investment.

iii. Mobile device means a mobile phone that is able to access the RBank Digital platform. Your Mobile device may also be used as your registered mobile phone for receiving the One Time PIN (OTP).

iv. Mobile Security Token or MST refers to the nominated six-digit code for added security and as an alternative for the One Time Password feature.

v. One-Time Password or OTP refers to the six-digit code sent to your registered mobile number needed for authentication.

vi. RBank Digital means the RBank Digital platform and/or the Mobile Banking Service of Robinsons Bank.

vii. Terms and Conditions means provisions contained herein.

viii. We, us and/or ourrefer to Robinsons Bank.

ix. You and/or your refer to a customer of Robinsons Bank; or a person who is an owner, signer, or a person who has rights to withdraw from a deposit account or, as applicable, a person who is borrower under a credit account.

 

3. Access and Use

i. To access RBank Digital, you must have at least one (1) eligible Robinsons Bank Account, a valid email address, and a mobile number.

ii. You may register in RBank Digital by accessing www.robinsonsbank.com.ph and clicking on the Personal Banking link. If you have an ATM, Debit, or Credit Card, you may self-enroll by clicking on the Online Activation option. We will ask you to provide us with your card number and your PIN to authenticate you. If you do not have an ATM, Debit, or Credit Card, you may enroll by clicking on Branch Activation.

iii. If at any time you cease to have an eligible Account or if your mail or email address and/or mobile number is invalid or outdated, we reserve the right to deny you access to RBank Digital.

iv. We have bank products where we automatically pre-register you for RBank Digital. You will be given notice should we automatically pre-register you to the RBank Digital platform.

v. The RBank Digital platform is accessible via web, mobile, or through a mobile application. RBank Digital via web and mobile are browser-based, and can be accessed by just typing the website URL using any supported web browser on your computer or mobile phone. RBank Digital via mobile app is an application-based service that is available on both Apple iOS and Google Android application stores. The application can be installed on any certified mobile device by both Apple and Google.

vi. You are allowed access to RBank Digital twenty-four (24) hours a day, seven (7) days a week. However, at certain times, some or all services may not be available due to system maintenance, telecommunication or electrical network failure, or other causes which may be beyond our control.

vii. By using RBank Digital, you acknowledge that you will be liable for any misuse of your Account(s) or your failure to observe the Terms and Conditions herein.

 

4. Joint Accounts

i. Each Joint Account Holder can register for RBank Digital and will have separate login credentials to access and use RBank Digital, as well as the Mobile Banking Service.

ii. If the joint account is an "and" Joint Account (operated by joint signing authority), each Joint Account Holder may be able to view, but will not have transactional capability over such account through RBank Digital. If the joint account is an "or" Joint Account (operated by a single signing authority), each Joint Account Holder will be able to view such account through RBank Digital and transact, give, authorize or initiate transactions in relation to such account, which we may choose to act upon. Regardless whether it is and “and” or “or” Joint Account, each Joint Account Holder shall be jointly and severally liable for any account transaction.

iii. By using RBank Digital, each Joint Account Holder is deemed to have consented to our disclosure of your Information to any of your Joint Account Holder(s).

 

5. Security

i. You should use care when choosing your User ID and password. We recommend that you avoid easily guessed words and numbers that can easily be associated with you, such as your date of birth, phone number, driver's license number, or part of your name. Your User ID and password are exclusively for your use. You agree to take reasonable precautions to safeguard your User ID and password. You also agree to never leave your computer unattended while using RBank Digital and always exit RBank Digital by logging out after each use.

ii. You may change your password at any time as deemed necessary through the Change Password function of RBank Digital.

iii. If you enter your password incorrectly for three (3) consecutive times, access to the RBank Digital may be suspended. You may reset your password using the Reset Password function on the login page or contact our Customer Care Center at (+632) 8637-2273 for assistance.

iv. Your User ID and password will identify and authenticate you to us when you use RBank Digital. You authorize us to allow any transaction or act on any instructions received on an Account for which the correct User ID and password have been provided.

v. You acknowledge and agree that you are responsible for all transfers and payments you make using RBank Digital and for paying any and all late charges or penalties. You also acknowledge and agree that, if you permit another person or persons to use RBank Digital or give them your User ID and password, you are responsible for any transfer or payment that person has made from your Account.

vi. If you suspect that your access to RBank Digital has been breached, your mobile device has been lost, stolen or misused, the mobile phone you use to receive SMS Codes has been lost, stolen or misused, or an unauthorized transaction has occurred, you must:

• • call our Customer Care Center immediately;
  • change your password; or
  • unregister the lost or stolen mobile device.

Any instruction/s and/or request/s we have received and has/have identified by the use of your User ID and password, prior to informing us of such breach or unauthorized disclosure shall be deemed to have been issued by you notwithstanding that such instruction/s and/or request/s may have been issued by a third party, whether authorized or otherwise, and that you shall be bound by and be responsible for any such instruction and request to the extent permitted by law.

vii. We may tell you to use a new password to access your Account for security reasons or if we have suspended, restricted or blocked your access to RBank Digital.

viii. If you use the Mobile Banking Application (“Mobile Banking App”), you have the option to activate fingerprint sign-in (if your mobile device allows control access) using any fingerprint that you store in the mobile device. If you wish to use the fingerprint sign-in, you should ensure that only your fingerprint is stored on the mobile device. Each time the mobile device registers a fingerprint sign-in to authorize any transactions through the Mobile Banking App, you instruct us to perform those transactions.

ix. It is your responsibility to ensure that any electronic device you are using to access RBank Digital is protected and secured, ensuring that it does not have any viruses or any form of program capable of recording sensitive information.

x. For certain transactions to be processed, we will send a One-Time PIN (OTP) via SMS to your registered mobile number, and you will need to promptly enter the OTP in RBank Digital or you may use your nominated Mobile Security Token (MST) located inside RBank Digital’s settings. We recommend that you register a mobile number that is active and is used only by you. If you update your mobile number, we will send an SMS notification to both the old and the new numbers.

xi. You may need to enter the OTP/MST for each of the following transactions:

• Login;
• Real-time Transfer to Other Bank;
• Transfer to Other Bank via RTGS, PDDTS, and SWIFT;
• Update Contact Information;
• Any other feature that may be deemed to require additional authentication based on our security controls and monitoring.

xii. We do not charge you a fee for sending an OTP to your mobile number and the use of MST. However, your service provider may impose fees and charges, including fees and charges for sending and receiving SMS messages for the OTP. The payment of any such fees and charges is the responsibility of the account holder.

xiii. If you downloaded the RBank Digital, you have the option to enable the OTP Generator function. Once enabled, you will no longer received OTP via SMS. Instead, you must use the OTP Generator directly from RBank Digital, when required. You also have the option to deactivate the OTP Generator in order to receive OTP via SMS.

xiv. In the event you enable the MST feature, you will be asked to nominate a 6-digit code as an alternative to the OTP to authenticate and authorize RBank Digital transactions. You understand that activating the MST will disable the OTPs.

 

6. Non-Financial Services

The following are the non-transactional services available via the RBank Digital:

 

i. Account Balance Inquiry. You may view your Account information (such as balances) and view up to six (6) months of transactions for eligible Accounts. If you set up Quick Balance on your mobile device, you can view the balances for your chosen Accounts without signing into Mobile Banking each time. The information will be viewable by anyone who has access to your mobile device. You can also turn off Quick Balance through Online Banking for your security.

ii. Statement of Account. You may view, download, and print up to twelve (12) months of the official bank statement for eligible Accounts. The downloaded Statement of Account is in PDF format.

iii. Account Opening. You may open the following Accounts through the RBank Digital which shall be subject to separate terms and conditions upon opening:

• • Virtual Savings Account
  • Savings Account with ATM/Debit Card
  • Virtual Time Deposit Account

iv. Additional Account Enrollment. Eligible accounts under your name may be enrolled to have access to and use RBank Digital

v. Report Lost Card. You can suspend the use of your ATM/Debit card as of the date and time of your request, provided that you have entered the required information.

vi. Change Password

• • You may change your password by going to the Profile Maintenance option of RBank Digital at any time. You will be asked to enter your old password for security. The new password must comply with the password policies set by us.
  • Your password will automatically expire after ninety (90) days. If you choose to waive the password change, you may continue to use your current password.

vii. Updating your Contact Details 

• • Email address - You agree to keep your email address current. You may update your email address in the Customer Information page under Profile Maintenance in Online Banking. If you do not provide us with a correct email address, we may not be able to provide you access to RBank Digital and you may not receive important information regarding your Online Banking Account from us.
  • Mobile phone number - We may use your Mobile phone number to send you the One Time PIN (OTP) and any information relevant to RBank Digital. When you change your mobile number, you will need to enter the OTP sent via SMS to your old mobile phone number. If you do not provide us with your correct mobile phone number, you may not be able to access RBank Digital.

 

7. Financial Services

i. Order Checkbook. You can order checkbooks for your enrolled checking account. Your selected funding Account shall be automatically debited the total cost of the ordered checkbook/s. The checkbook/s you ordered shall be available at the preferred pickup branch after two (2) weeks from the time your checkbook order instruction was received.

ii. Make Payments. You can make payments from your Account to any of our accredited merchants and partners.

• We shall not be responsible for any charges imposed on you or any other action taken against you by a payee arising from the non-processing of your instruction due to any of the following reasons/conditions:
  • • • Incorrect Account Information, including but not limited to incorrect Account Number, Mobile Number, Email Address, Account Name, and Payment Amount;
      • Insufficient funds;
      • Closed Account, Hold Account or Dormant Account;
      • A court order or competent authority prohibits the Account from being involved in a financial transaction; or
      • Circumstances beyond our reasonable control (such as fire, flood or improper transmission or handling of payments by a third party) to prevent the completion of the transaction, despite reasonable precautions taken by us.
• Payment or transfer from a Robinsons Wallet (RWallet) Card are not permitted via RBank Digital.
• For immediate payment, the amount of the payment instruction including the applicable charges and fees are deducted from your Account where the payment came from and will be added to the Account where it is transferred. The Account must have sufficient funds to cover the amount of the payment instruction plus charges and fees as applicable.
• Applicable charges and fees shall be disclosed prior to your confirmation of the payment instruction.
• We are under no obligation or liability to proceed with the processing of a payment instruction unless and until your Account has sufficient funds. Only cleared and withdrawable balances shall be considered.

iii. Electronic Fund Transfer

• You may transfer funds to and from our partner providers and other financial technology (fintech) applications via RBank Digital. This service includes, but is not limited to, accredited digital channels relating to financial, credit and all other relevant services available and/or applicable to you. You have the option to link your Account to a partner fintech application(s) to initiate payment, cash-in and/or cash-out to and from your RBank Digital Account by providing your RBank Digital username and password which shall be authenticated by indicating the One Time Password (OTP) provided to you for any and all your transaction(s) with us.
• Via RBank Digital, you may nominate your mobile number and/or email address to enable you to receive funds thru your registered mobile number and/or email address in lieu of your Bank Account Number.

iv. Quick Response (QR) Code. You may transfer funds, pay and/or receive payments for goods or services via QR code through RBank Digital.

• Services
• • • Peer-to-Peer (P2P Transactions)
      • Fund Transfer between two Robinsons Bank account holders. Instead of going through the usual account number entry, the sender can just scan the QR of the recipient to get the details of the account.
      • In the future, QR scanning functionality can be used for Interbank Fund Transfer via InstaPay when QR PH is launched. Processing will follow the existing Direct2Bank InstaPay rules.
    • Peer-to-Merchant (P2M Transactions)
      • The QR scanner shall be available only at participating merchants with "Robinsons Bank QR" logo acceptance.
      • Disputes, which include but are not limited to disputes over the amount paid or received due to errors or mistakes, shall be resolved between the Customer and Merchant. In case the dispute is not resolved between the Customer and Merchant, Customer or Merchant should notify the Bank for further investigation.
      • In the event money were debited from the Customer’s account through QR Payments but is not received by the Merchant, the Customer is required to notify the Bank immediately and the Bank shall investigate and determine if the disputed payment did occur.
      • Provided that the disputed payment was actually wrongly credited into the Merchant’s account, the Customer will work with the Merchant to return the said funds. In case the dispute is not resolved between the Customer and Merchant, Customer should notify the Bank for further investigation.
    • You understand and acknowledge that if any third party obtains access to your mobile device and/or password and/or RBank Digital, such third party will be able to carry-out QR payments transactions. Robinsons Bank will not be liable in any manner for such transactions.
    • You shall take all reasonable precautions to prevent any authorized transactions use of the QR due to loss or theft of your mobile device.

v. Intrabank Fund Transfer. You may transfer funds of the same currency between enrolled eligible Accounts that are accessible through RBank Digital under your name.

vi. Cross-Currency Intrabank Fund Transfer. You may transfer funds from your enrolled foreign denominated Account to your enrolled Peso denominated Account. Our prevailing buying rate shall be used to convert the amount from the foreign denominated Account to the Peso denominated Account. The converted Peso value shall be transferred to your enrolled checking or savings account. This transaction is not applicable for conversion of a peso denominated Account to a foreign currency Account.

vii. Intrabank Third Party Fund Transfer. You may transfer funds from your enrolled eligible Account to any Account of the same currency.

viii. Real-Time Low-Value Interbank Transfers. You may transfer funds from your enrolled eligible Peso denominated Account to any participating bank’s account. This transaction shall be subject to applicable bank charges and service fees, as determined by us, which shall automatically be debited from your Account. The fee will not be refunded if the payment is rejected or otherwise not received by the recipient.

ix. Interbank Fund Transfer via RTGS

• You may transfer funds from your enrolled US Dollar Account to any non-BancNet member bank account. This transaction shall be subject to applicable bank charges and service fees, as determined by us, which shall automatically be debited from your Account. The fee will not be refunded if the payment is rejected or otherwise not received by the recipient.
• The payment instruction must be submitted to us before the specified cut-off time on a banking day to be settled with the financial institution of the payee’s account by close of business on the same banking day.
• Your payment instruction will be reviewed as part of our fraud prevention process, and may be held until further confirmation is received by you. If necessary, we will make attempts to confirm the payment instruction with you either by telephone or email. You agree to respond to us at your earliest convenience to avoid any delay in processing your payment instruction.

x. Interbank Fund Transfer via PDDTS 

• You may transfer funds from your enrolled US Dollar Account to any eligible foreign denominated account of a domestic bank. This transaction shall be subject to applicable bank charges and service fees, as determined by us, which shall automatically be debited from your Account. The fee will not be refunded if the payment is rejected or otherwise not received by the recipient.
• The payment instruction must be submitted to us before the specified cut-off time on a Banking Day to be settled with the financial institution of the payee’s account by close of business on the same banking day.
• Your payment instruction will be reviewed as part of our fraud prevention process, and may be held until further confirmation is received by you. If necessary, we will make attempts to confirm the payment instruction with you either by telephone or email. You agree to respond to us at your earliest convenience to avoid any delay in processing your payment instruction.

xi. Wire Transfer 

• You may transfer funds from your enrolled eligible foreign denominated Account to any eligible foreign bank account. This transaction shall be subject to applicable bank charges and service fees, as determined by us, which shall automatically be debited from your Account. The fee will not be refunded if the payment is rejected or otherwise not received by the recipient.
• The payment instruction must be submitted to us before the set cut-off time on a banking day to be settled with the financial institution of the payee’s account within two (2) banking days. However, we cannot guarantee this, and in some circumstances the transaction may be settled longer. Payment instructions received after the set cut-off time may not be processed until the next banking day.
• If a cross-currency payment was transmitted, the payment instruction amount will be converted to the applicable foreign currency, using the foreign exchange rate of our correspondent bank at the time of making the payment.
• Your payment instruction will be reviewed as part of our fraud prevention process, and may be held until further confirmation is received by you. If necessary, we will make attempts to confirm the payment instruction with you either by telephone or email. You agree to respond to us at your earliest convenience to avoid any delay in processing your payment instruction.
• The services of other financial institutions may be used to carry out the payment instruction. Other financial institutions involved in carrying out a payment instruction (such as the recipient’s financial institution or any intermediary financial institution where we do not have a direct relationship) may impose fees, charges and cross-currency conversions. Any overseas financial institution handling charges will be borne by the recipient of the payment instruction and deducted from the payment amount. We do not have any control over the amount and nature of the fees that these institutions may charge.
• If a payment instruction is returned by an overseas financial institution, we will credit your Account with the currency equivalent of the amount received, at our prevailing buying rate of exchange for that currency on the date we credit your Account.

xii. Bills Payment. You may pay your bills due to various accredited institutions by debiting the amount from your enrolled checking or savings account, and other eligible accounts that may be allowed in the future.

xiii. Loan Payment. You can pay your Robinsons Bank Loan Account by transferring the amount from your enrolled eligible CASA or Robinsons Bank Credit Card Account to your enrolled Loan Account, provided that your Loan Account is not in past due status. Your payment shall be reflected to your Loan Account on the next banking day. In the event that your loan payment was successful despite being in past due status, your loan payment shall not constitute any waiver of rights on our part.

xiv. Delayed Payments. We will endeavor to process all payment instructions initiated through RBank Digital promptly but there may be delays that are caused by factors beyond our control. If you are reasonably aware that there are technical problems affecting an instruction, our liability is limited to correcting any errors and refunding any fees that may have been charged to you as a result of any delay for the particular transaction.

xv. Scheduled Payments (except Interbank Transfers and Wire Transfers)

• You can ask us to schedule a payment instruction up to twenty-four (24) months in advance as either a one-time payment or a recurring payment. We recommend that you check the status of your payment instructions after the scheduled payment date to ensure that it was successfully completed.
• You need to ensure that there is sufficient balance on the source account during the start of day for any scheduled payment.
• A scheduled payment may not be successfully processed if:
  • • there is an insufficient available balance in the Account at the scheduled time and date of the transaction; or
    • the payment will exceed the daily limit for the payment method (if applicable); or
    • an invalid Account is selected.
• You may cancel or edit the amount of a scheduled payment that is still pending. A change to the scheduled payment will change the other scheduled payments to the same payee or the Recurring payment arrangement. Once a payment instruction has been processed, it cannot be cancelled or edited.

 

xvi. Daily Limits. There is a Daily Payment Limit or the maximum amount you may transfer from your Accounts per day. You will not be allowed to make any payment or transfer if you exceed the Daily Payment Limit. The default Daily Payment Limit for each Account for each service is Pesos: Two Hundred Thousand (Php 200,000.00) or its equivalent per day.

xvii. RBank Remit. You may remit funds from your enrolled eligible Accounts to a beneficiary, which will be cashed out through remittance agents.

• Beneficiary cash out shall only be available through our remittance agents and may be limited to the remittance agent’s select branches. Availability of the remittance agents will be subject to their respective business hours, closure of the selected location with or without prior notice, its communications facility, its system availability, and other conditions including but not limited to power and telecommunications failure, computer or gadgets failure, inclement weather. Failure to proceed with cash out due to the above reasons, shall not be our responsibility.
• Fees/charges will be applicable and may depend on the remittance agent. These fees/charges may be subject to change from time to time without prior notice. The total fees/charges shall be debited from your eligible Account on top of the principal amount remitted. If remittance transaction was cancelled, only the principal amount will be credited back, the corresponding fee shall not be credited back anymore.
• Transactions will be processed and will be available for cash out the same day it was successfully transferred in RBank Digital.
• You may send cash remittance in any Philippine peso denomination, at a maximum of Pesos: Fifty Thousand (50,000) per day.
• You shall receive notification via a confirmation page, which shall serve as proof that the remittance transaction has been received by us. This confirmation page shall include the Remittance Reference Number that you need to share with your beneficiary which needs to be presented to the remittance agent for cash out. It is your responsibility to inform the beneficiary of an incoming remittance and the requirements to claim. However, as an additional service, we shall also send notice of transaction to you. The beneficiary shall receive a proof of claim from the remittance agent. The beneficiary shall keep this for personal record purposes.
• The beneficiary shall follow the Know-your-customer (KYC) policies of the remittance agent. The remittance agent has the right to decline cash out transaction should the identity of the beneficiary cannot be identified.
• The following minimum information shall be required to complete the RBank Remit transaction. This information may change without prior notice.
  • • Sender name (First name, middle name, last name)
    • Sender birth date
    • Sender address
    • Sender mobile no.
    • Beneficiary name (first name, middle name, last name)
    • Beneficiary birth date
    • Beneficiary birth place
    • Beneficiary address
    • Beneficiary mobile no
• Cancellation of submitted remittance instruction can be requested through Customer Service for as long as remittance is unclaimed. For any corrections on the remittance transaction, transaction shall also be cancelled by requesting through Customer Service.
• All unclaimed/expired remittances will be credited back to your account, excluding applicable fees. The length until a transaction is treated to be unclaimed/expired shall depend on the policies of the Remittance Agent.

 

8. Charges and Fees

i. There is no fee for accessing RBank Digital. However, fees and charges may apply for the processing of some transactions.

ii. We reserve the right to and may at our sole discretion, charge and revise from time to time the applicable fees in relation to your use of RBank Digital. We will give reasonable notice to you of the rates and other relevant information on any fees before they become effective provided that the variation is within our control. The obligation to give you advance notice does not apply if variations are required in an emergency or where it is not practical to give such advance notice.

iii. The corresponding fee will be displayed prior to processing a transaction. You may proceed or cancel the transaction at this point. The nominated funding account will be charged of the corresponding fees at the time of processing the transaction.

iv. You authorize us to debit your Account for all fees for the provision and/or use (authorized or unauthorized) of RBank Digital.

 

9. Suspension and Termination

i. We may deny you access to RBank Digital without giving any reason or any prior notice should we reasonably believe your access should be suspended or terminated. This includes where we believe that there is a risk of fraud or security breach, or where you have not accessed RBank Digital for a period of six (6) months or more.

ii. You may terminate your use of RBank Digital at any time by giving us written notice or calling our Customer Care Center.

iii. If we need to carry out maintenance or improvement work to any of RBank Digital or if we are required to do so by circumstances beyond our control, we may have to withdraw or suspend the particular service/s so that it ceases to be available to any of our customers. If we do this, we will give you prior notice by either putting a notice on our Website/App or via email, letter or text. We may be unable to give you prior notice if the maintenance or repair work is urgent and important or due to circumstances beyond our reasonable control.

 

10. Changes to these Conditions

i. The information in this document is subject to change. We may modify, amend, or revise the Terms and Conditions herein from time to time. You will be given notice of the modifications, amendments, or revisions.

ii. We may give you notice in any of the following ways: a notice displayed on the log on page of Online Banking, via RBank Digital, by post, email, text or by any other means that we may deem necessary.

iii. Continued use of RBank Digital thereafter will constitute acceptance of the modifications and revised Terms and Conditions.

 

11. Consent to Disclosure/Provision of Information

i. By applying for or using the RBank Digital platform, you acknowledge and accept that: (a) we may use, collect and process technical data and related information that identifies your mobile device, including but not limited to your mobile unique device ID, operating system, application software, and peripheral hardware; (b) we collect, use and process your personal data/information in relation to services and facilities under the RBank Digital platform; (c) there is disclosure of your personal, sensitive personal, and financial information (hereafter, the “Disclosed Information”) to service providers engaged by the Bank, or by any member of the Group of Companies, or to participating merchants, payments technology company(ies), to our Affiliates or Participants or such other third party or their sub-processors exclusively for the purpose of providing and facilitating our services under the RBank Digital platform in accordance with these terms and conditions and our Privacy Consent and Notice (PCN). Such disclosure and use of information may be necessary or inevitable for the purposes of giving effect to any Electronic Instruction from you and/or facilitate or enable your use of RBank Digital platform. Failure to allow such disclosure, access to or use of your Information may result in our inability to offer or continue to offer the services and facilities related to RBank Digital.

ii. In the event you provide personal, sensitive personal and financial information, relating to third parties, you:

• confirm that you have obtained their consent or are otherwise entitled to provide this information to us and for us to use it in accordance with your specified transaction/s with us;
• agree to ensure that the personal, sensitive personal and financial information of the said third parties is accurate; and
• agree to update us in writing in the event or any material change to the said personal, sensitive personal and financial information.

iii. You will provide us with any information or documentation that we may reasonably request relating to your use of RBank Digital and shall cooperate with us in any related investigation or litigation.

iv. Our authority to collect, use or disclose the Disclosed Information as set out in Clause 11 (i) above shall survive the termination of RBank Digital covered under this Terms and Conditions insofar as such continued collection, use or disclosure of the Disclosed Information remains necessary to fulfill any and all legal obligations the Bank may have relative to the prior provisions of RBank Digital, to fulfill any legitimate interests of the Bank, to comply with existing laws and regulations, the protection of the Bank’s lawful rights and interests in legal proceedings and/or in the establishment, exercise or defense of the Bank’s legal claims. Our rights and abilities under Clause 11 (i) above shall be in addition to and without prejudice to our other rights of disclosure pursuant to the Terms and Conditions, Privacy Consent and Notice (PCN), and Republic Act No. 10173, otherwise known as the “Data Privacy Act of 2012”.

v. You agree that you have full and sole responsibility over the truthfulness and accuracy of the personal data you will provide us in relation to herein services. Neither we nor any of our personnel shall be liable for any loss or damage suffered by you or any user as a result of any disclosure of any information which you have consented to us collect, use or disclose for the purposes provided in this section or where such collection, use or disclosure is allowed under the applicable laws in the Philippines.

 

12. Other Agreements

i. You accept full responsibility for monitoring all information and transactions available to you through RBank Digital. You shall notify us immediately if you become aware of any inaccurate information in our records or instruction history. You agree that we will not be liable for any loss whatsoever if you fail to notify us of any such inaccurate information, or if you do notify us, the circumstances were such that we could not reasonably avoid or have avoided such loss from occurring.

ii. You agree to read and comply with the Terms and Conditions herein before availing of RBank Digital.

iii. You hold us, our stockholders, directors, officers, employees, and representatives free and harmless, as well as agree to indemnify us, from any and/or all liabilities, claims, damages, suits of whatever nature, arising out of and/or in connection with your enrollment and instructions initiated through the system using your User ID and password, including any errors inadvertently committed, any computer-related errors resulting to our failure to effect any transactions that you initiated through the system. We will not be held liable for any losses, resulting from circumstances beyond its reasonable control, including but not limited to, failure of electronic or mechanical equipment or communication lines or other interconnection problems, severe weather, earthquakes, floods or other such events.

iv. You agree to waive any bank secrecy rights under Republic Act No. 1405, as amended, Republic Act 6426, as amended, Section 55.1(b) of Republic Act No. 8791 and any and all other laws on the confidentiality of bank deposits.

v. All terms and conditions of your existing Savings/Current Account/s with us insofar as not inconsistent herewith shall remain in full force and effect.

vi. You agree that where particular transactions, products and services are subject to specific terms and conditions that you entered into with us, insofar as not inconsistent herewith, or that are applicable from time to time, such terms and conditions shall take precedence.

vii. This arrangement shall be governed by all applicable rules and regulations of the Bangko Sentral ng Pilipinas (BSP).

viii. The Terms and Conditions that you entered into herein, together with the addenda, schedules, other written agreements and applicable rules and regulations of Robinsons Bank represent your common understanding and agreement thereto. If any portion in this Terms and Conditions is found to be unenforceable, all remaining portions shall remain in full force and effect.

Version: April 2023